We include insurance on all shipments to not only protect our customers, but also ourselves against any chargebacks that we didn’t have any control of. Once the package is dropped off at the shipping provider we have no control if the package gets damaged or lost even though we pack our shipments very professionally to avoid any damage.
We also believe in being straightforward and honest with our customers and not lie or hide the shipping price into the cost of the items and then brag about offering “Free Shipping” or some sort of ridiculous 50-70% off. When we offer free shipping or a discount on the purchase price it actually does come out of our profit margin and not from excessively boosting the price and then subtract a percentage discount or adding an extra charge into the items and then claim free shipping. I could show you a video from a popular marketplace showing it’s venders how to add the cost of shipping into the price of the item so they can claim a “free shipping” status, but I’m afraid I might get into a legal scrape with them. We feel that’s a betrayal to the customer if not a total dishonest lie. Bottom line, what really matters is the dollar amount out of your pocket whether it’s a combination of item cost plus shipping or the dollar amount spent after getting a 50-70% discount and free shipping.
Our shopping cart sometimes over charges on shipping when buying two or more items. If this happens we will gladly refund the overage or upgrade the shipping option.
USPS 2023 Christmas Shipping Deadlines
To ensure that holiday mail and packages are delivered in time for Christmas, the Postal Service recommends the following mailing and shipping deadlines:
INTERNATIONAL:
Dec. 2 – Priority Mail International
DOMESTIC:
Dec. 16 – Ground Advantage
Dec. 18 – Priority Mail
Dec. 20 – Priority Mail Express
We have begun offering FedEx shipping as an alternate method. As of right now we are only showing domestic 3-4 business day choice.
Please Note:
We insure all packages and any package worth over $500 will automatically include a signature confirmation. Signature Confirmation over $500 is automatically added by USPS and we have no control of it unless we don’t fully insure. If you don’t want signature confirmation on your $500 or more order we will need written notice that you decline fully insuring your package. If you’d like signature confirmation on you package under $500 just add a note at checkout and we will abide. With all the reports of crooks following the postal delivery carriers around during the holidays and grabbing the package from your porch or mailbox you may feel it better safe than sorry. Signature confirmation can become a hassle also if you or someone else is not home when the carrier tries to deliver. You may need to stop at your local post office to pick up the next day or contact your local carrier to arrange another date for delivery.
Click on the link below to see one reason why we insure all packages!
Domestic Shipping & Handling
As of 07/11/2022 USPS has raised the cost . Our updated shipping costs are as follows below. Larger and heavier packages may be more. Thank you for your understanding!
Costs are as follows:
USPS Priority USPS Ground Advantage Fed Ex
$0.01 - $50.00...............$ 9.55 $7.47 $22.95
$50.01 - $100.00...........$11.07 $7.96 $22.95
$100.01 - $200.00....…...$13.55 $8.86 $22.95
$200.01 - $300.00....…...$14.80 $11.28 $22.95
$300.01 - 400.00........... $16.04 $12.36 $24.95
$400.01 - $500.00..........$17.15 $13.59 $24.95
$501.00 - $600.00..........$19.60 $15.37 $28.95
$601.00 - $700.00..........$20.85 $17.43 $28.95
$701.00 - $800.00..........$22.20 $18.87 $34.95
$801.00 - $900.00..........$ 23.40 $20.47
$901.00 - $1000.00........$25.82 $22.08
$1001.00 - $1100.00......$26.95 $22.88
$1101.00 - $1200.00......$31.82 $25.39
$1201.00 - $1300.00......$32.89 $27.07
$1301.00 - $1400.00......$33.62 $28.46
$1401.00 - $1500.00......$34.62 $30.05
$1501.00 - $1600.00.......$39.89 $31.44
$1601.00 - $1700.00.......$43.50 $34.63
$1701.00 - $1800.00…… $48.66 $35.06
$1801.00 and up ………...$62.14 $59.93
Shipping and handling charges are subject to change without notice. The above prices are based on 1 lb. or less with United States Postal Service (USPS) and are to be used to approximate shipping costs. The prices stated above include Priority Mail or Ground Advantage, Insurance, and Delivery Confirmation. Many variations can contribute to different shipping calculations such as size, weight, amount of items in shopping cart, etc. Once the order is packaged and actual shipping charges calculated we will refund any shipping overage that may have been applied. We are not responsible for damaged items or lost packages after shipment. All claims will be filed with the postal carrier. Some of our items may require more shipping charges. Larger packages may be recalculated and shipped by a different carrier (i.e. UPS, Fedex, or DHL) The figures above are based on jewelry items. Please contact us prior to purchase if you have any questions and we’ll gladly send you an invoice with the correct shipping charges. Please direct any questions to us at eaglerocktrading@aol.com or Click Here. Thank you for your understanding!
NOTE: These charges apply to U.S. orders only. International shipping and handling charges will be higher. Please email us for details.
Texas residents add 8.25% sales tax.
International & Overseas Shipping
Please contact us and we will gladly figure shipping costs with insurance and send you an invoice. To get a correct pricing on international and overseas shipping go to http://www.usps.com Our zip code to estimate shipping charges is 78131. Note: We only ship USPS International Priority or FedEx. Some countries will only allow us to ship USPS International Priority and restrict or reject jewelry items being shipped any other way.
Expedited Services
USPS Flat Rate Small Box is the cheapest we can ship overseas to most countries and this is for orders under $200.00 USD. The pricing does include insurance and tracking. We will ship this way if the items will fit into the small flat rate box. TOTAL: $39.95 on average. If you pay more than what it costs us to ship we will refund the difference. WE don’t set the rates and oddly enough a box that’s only 1” taller but has the same length and width will cost an extra $10-$15
The postage for International orders seem to change constantly? Unfortunately, we have no control over that. The average cost for International orders of $100 to $200 is ranging between $35.55 to $45.50 which includes insurance. This quote is for USPS International Priority small flat rate boxes. If the purchase won't fit into this box we obviously have to up-size to a larger box which will increase the shipping cost. It will also be higher if we use a different shipper such as UPS, FED-X, or DHL. Overnight or 3-day Express and Guaranteed Global shipping will also be higher.
Our shipping cart is limited on how we can charge shipping. There are many variations and combinations of products that can vary the weigh and size of a package. If the shipping charge appears to be excessively high, we will gladly refund any overage once the order has been packed and true shipping/insurance charges have been applied. Read More.....
Please contact us for exact shipping charges. We will be happy to figure shipping and handling charges for you and send you a total invoice. To contact us, CLICK HERE
Order Processing
All orders will normally be processed in 1 - 2 business days. You will receive an email from us confirming that we received your payment and shipment date posted. Shipping will be via USPS Priority Mail unless otherwise requested. Larger items may be shipped by UPS. Alternative shipping methods (Overnight, UPS, Fed X, etc) may cost more. Email us for alternative shipping methods and pricing. International orders will be sent USPS Priority International, USPS Express Priority International, or Airmail Parcel Post. Please contact us prior to ordering international shipments and we will gladly work to find the most efficient and lowest costs shipping charges. International Customer will be liable for any customs fees before delivery.
Exchanges and Returns
Extended Holiday Return Policy: We will update once we are aware of the holiday shipping cut offs etc.
Starting November 25, 2023, we are extending our return policy 15 days starting from December 25, 2023 for purchases made during November 25, 2023 throughout December 25, 2023. If you are buying as a Christmas gift, you or the recipient have until Monday, January 9, 2024 to return or exchange the item(s).
For Exchanges:
Please contact us with information on item(s) being returned. (i.e. sales receipt number, description of item, and item number) and same information on item(s) you wish to exchange for. If there is an amount due greater than the purchase price of the return, please enclose with the return a check or money order equal to the difference plus applicable shipping charges (from the charts above) and sales tax of 8.25% if within the State of Texas.
Returns will be accepted as follows:
The item(s) must be returned to us in the same condition in which it was received. For undamaged items, you MUST purchase insurance equal to or greater than the purchase price of the item. The buyer is responsible for shipping costs to return the item.
DO NOT SHIP in an envelope or padded bubble lined envelope where as we have received numerous pieces of jewelry back that has been smashed during shipment. The postal service will void the insurance coverage due to insufficient packing.
Please use a sturdy box along with bubble wrap or wrapping paper for proper packaging to return items. Upon our receipt of the item and after inspection, your money will be assigned a store credit, less the shipping and handling costs for the original purchase. (Please read updates below) (If we are running a discount special on shipping, such as "Free Shipping", then the store credit will be the actual costs less the actual shipping charges and handling fees). Returns must be received by us within 15 days of original purchase. Contact us with any questions at; eaglerocktrading@aol.com . If you have not received a response back within 24 hrs., click here
Effective 10/8/2005 Any item received by us that is damaged during shipment back to us will be assessed a damage control fee or sent back to purchaser if insurance is not purchased and guidelines are not followed above.
Effective 11/14/2006 Any items returned that had been placed in layaway will be charged a 25% restocking fee if canceled during the time of layaway contract.
Effective 1/1/2024 If a customer places an order and in turn wants to cancel order prior to shipping, we will apply a restock fee based on payment processors charge to process transaction (usually 2.9% plus $.35, but may vary)
Effective 1-1-2024 Purchase returns after January 1, 2024 will receive a store credit based on 100% item cost instead of a refund due to payment processor not refunding processing fees
Damaged or Lost Items
For Damaged or Lost Items:
We will have to file a claim with the carrier. We will assist you every way possible in filing the appropriate forms with the carriers.