Please contact us with information on item(s) being returned. (i.e. sales receipt number, description of item, and item number) and same information on item(s) you wish to exchange for. If there is an amount due greater than the purchase price of the return, please enclose with the return a check or money order equal to the difference plus applicable shipping charges and sales tax of 8.25% ; if within the State of Texas.
The item(s) must be returned to us in the same condition in which it was received. For undamaged items, you MUST purchase insurance equal to or greater than the purchase price of the itemThe buyer is responsible for shipping costs to return the item. DO NOT SHIP in an envelope or padded bubble lined envelope where as we have received numerous pieces of jewelry back that has been smashed during shipment. The postal service will void the insurance coverage due to insufficient packing. Please use a sturdy box along with bubble wrap or wrapping paper for proper packaging to return items. Upon our receipt of the item and after inspection, your money will be refunded, less the shipping and handling costs for the original purchase. (Please read updates below) (If we are running a discount special on shipping, such as "Free Shipping", then the refund will be the actual costs less the restocking fee and the actual shipping charges and handling fees). Returns must be received by us within 15 days of original purchase. Contact us with any questions at; firstname.lastname@example.org . If you have not received a response back within 24 hrs., click here
Starting December 1, 2016, we are extending our return policy 15 days from December 25, 2016. If you are buying as a Christmas gift, you or the recipient have until Monday, January 9, 2017 to return or exchange the item(s).
We will have to file a claim with the carrier. We will assist you every way possible in filing the appropriate forms with the carriers.
Effective 5/15/2004: Cash refund on returns may be assessed a 5% handling charge to cover credit card fees. As long as we receive the item(s) back in the same shape as they were when shipped and within the 15 days allowed for returns, no charge will be assessed except new credit card fees described below. Thank you for your understanding.
Effective 10/8/2005 Any item received by us that is damaged during shipment back to us will be assessed a damage control fee or sent back to purchaser if insurance is not purchased and guidelines are not followed above.
Effective 11/14/2006 Any items returned that had been placed in layaway will be charged a 25% restocking fee.
Effective 8/24/2010 Updated 7/18/2011 Due to changes in credit card fees charged to us at time of purchase, any domestic returns will be assessed 30 cents ($.30 USD) and 3.1% of the original shipping charge to cover our loss. International returns will be charged the equivalent in currency used. Exchanges will not be charged any fee only new shipping charges.
Effective 12/3/2016 When returning a purchase that was initially made with PayPal, we will back charged the total purchase price $0.30 plus 2.9% which is what PayPal keeps and does not refund back to us. (If you use an American Express Card to pay through the PayPal site the back charge will be $0.30 plus 3.1% of the charge. If you select the standard Credit Card payment (Not PayPal) choice no fees other than the original shipping charge will be assessed.