EAGLE ROCK TRADING POST

Below are frequently asked questions about shipping, processing orders, returns, and exchanges. Click on the question to see the answer.

How much will my shipping charges be?

How much is international shipping to other countries?

How soon will my purchase be shipped to me?

What if I want to return or exchange my purchase?

What do I do if my purchase is damaged or lost in the mail?

As of 1/24/2012 USPS increased there postage fees slightly for Priority shipments. The boxes we use mainly only increased 30 cents ($.30), but the larger boxes went up in some cases (based on location) $2-$3. Below are the new standard shipping charges. Larger and heavier packages may be more. Thank you for your understanding!

Costs are as follows:                                     

       $0.01 - $50.00...............$7.70

     $50.01 - $100.00...............$8.20

$100.01 - $200.00................$8.75

$200.01 - $300.00................$10.70

$300.01 - 400.00................$12.90

$400.01 and  UP................$17.55

Shipping and handling charges are subject to change without notice. The above prices are based on 1 lb. or less with United States Postal Service (USPS) and are to be used to approximate shipping costs. The prices stated above include Priority Mail, Insurance, and Delivery Confirmation.  Do to limitations with the shipping calculator we charge a flat rate of $17.55 for orders over $400.01. Many variations can contribute to different shipping calculations such as size, weight, amount of items in shopping cart, etc. Once the order is packaged and actual shipping charges calculated we will refund any shipping overage that may have been applied. We are not responsible for damaged items or lost packages after shipment. All claims will be filed with the postal carrier. Some of our items may require more shipping charges. Larger packages may be recalculated and shipped by a different carrier (i.e. UPS, Fed X, or DHL) The figures above are based on jewelry items. Please contact us prior to purchase if you have any questions and we will gladly send you an invoice with the correct shipping charges. Please direct any questions to us at eaglerocktrading@aol.com or Click Here. Thank you for your understanding!

NOTE: These charges apply to U.S. orders only. International shipping and handling charges will be higher. Please email us for details.

Texas residents add 8.25% sales tax.

Please contact us and we will gladly figure shipping costs with insurance and send you an invoice. To get a correct pricing on international and overseas shipping go to http://www.usps.com  Our zip code to estimate shipping charges is 78131.

Expedited Services

Below is the cheapest we can ship overseas and this is for orders under $50.00 The pricing does not include insurance

INTERNATIONAL PRIORITY MAIL—Flat-Rate Box

The postage for International orders seem to change constantly? Unfortunately, we have no control over that. The average cost for International orders of $100 to $200 is ranging between $30.55 to $35.50 which includes insurance.
Our shipping cart is limited on how we can charge shipping. If the shipping charge appears to be excessively high, we will gladly refund any overage once the order has been packed and true shipping/insurance charges have been applied. Read More.....

Please contact us for exact shipping charges. We will be happy to figure shipping and handling charges for you and send you a total invoice. To contact us, CLICK HERE

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All orders will normally be processed in 1 - 2 business days. You will receive an email from us confirming that we received your payment and shipment date posted. Shipping will be via USPS Priority Mail unless otherwise requested.  Larger items may be shipped by UPS. Altertnative shipping methods (Overnight, UPS, Fed X, etc) may cost more. Email us for alternative shipping methods and pricing. International orders will be sent Global Priority, Global Express Priority or Airmail Parcel Post. Please contact us prior to ordering international shipments and we will gladly work to find the most efficient and lowest costs shipping charges.

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For Exchanges:

Please contact us with information on item(s) being returned. (i.e. sales receipt number, description of item, and item number) and same information on item(s) you wish to exchange for. If there is an amount due greater than the purchase price of the return, please enclose with the return a check or money order equal to the difference plus applicable shipping charges (from the charts above) and sales tax of  8.25%  if within the State of Texas.

Returns will be accepted as follows:

The item(s) must be returned to us in the same condition in which it was received. For undamaged items, you MUST purchase insurance equal to or greater than the purchase price of the item  The buyer is responsible for shipping costs to return the item. DO NOT SHIP in an envelope or padded bubble lined envelope where as we have received numerous pieces of jewelry back that has been smashed during shipment. The postal service will void the insurance coverage due to insufficient packing. Please use a sturdy box along with bubble wrap or wrapping paper for proper packaging to return items. Upon our receipt of the item and after inspection, your money will be refunded, less the shipping and handling costs for the original purchase. (Please read updates below) (If we are running a discount special on shipping, such as "Free Shipping", then the refund will be the actual costs less the restocking fee and the actual shipping charges and handling fees). Returns must be received by us within 15 days of original purchase. Contact us with any questions at; eaglerocktrading@aol.com . If you have not received a response back within 24 hrs., click here

For Damaged or Lost Items:

We will have to file a claim with the carrier. We will assist you every way possible in filing the appropriate forms with the carriers.

Effective 5/15/2004: Cash refund on returns may be assessed a 5% handling charge to cover credit card fees. As long as we receive the item(s) back in the same shape as they were when shipped and within the 15 days allowed for returns, no charge will be assessed except new credit card fees described below. Thank you for your understanding.

Effective 11/24/2004: Any items purchased under the category of "On Sale", "Specials", or any other promotional or discounted terms will not be eligible for return.

Effective 10/8/2005  Any item received by us that is damaged during shipment back to us will be assessed a damage control fee or sent back to purchaser if insurance is not purchased and guidelines are not followed above.

Effective 11/14/2006  Any items returned that had been placed in layaway will be charged a 25% restocking fee.

Effective 8/24/2010  Updated 7/18/2011 Due to changes in credit card fees charged to us at time of purchase, any domestic returns will be assessed 30 cents ($.30 USD) and 3.1% of the original shipping charge to cover our loss. International returns will be charged the equivalent in currency used. Exchanges will not be charged any fee only new shipping charges.

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For Damaged or Lost Items:

We will have to file a claim with the carrier. We will assist you every way possible in filing the appropriate forms with the carriers.

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