For Exchanges:
Please contact us with information on item(s) being returned. (i.e. sales receipt number, description of item, and item number) and same information on item(s) you wish to exchange for. If there is an amount due greater than the purchase price of the return, please enclose with the return a check or money order equal to the difference plus applicable shipping charges (see shipping and handling) and sales tax (8.25%) if within the State of Texas.
Returns will be accepted as follows:
The item(s) must be returned to us in the same condition in which it was received. For undamaged items, you MUST purchase insurance equal to or greater than the purchase price of the item The buyer is responsible for shipping costs to return the item. DO NOT SHIP in an envelope or padded bubble lined envelope where as we have received numerous pieces of jewelry back that has been smashed during shipment. The postal service will void the insurance coverage due to insufficient packing. Please use a sturdy box along with bubble wrap or wrapping paper (newspaper will be fine) for proper packaging to return items. Upon our receipt of the item and after inspection, your money will be refunded, less the shipping and handling costs for the original purchase. (Please read updates below) (If we are running a discount special on shipping, such as "Free Shipping", then the refund will be the actual costs less the actual shipping charges and handling fees). Returns must be received by us within 15 days of original purchase. Contact us with any questions at; eaglerocktrading@aol.com . If you have not received a response back within 24 hrs., click here
For Damaged or Lost Items:
We will have to file a claim with the carrier. We will assist you every way possible in filing the appropriate forms with the carriers.
Effective 5/15/2004: Cash refund on returns will be assessed a 5% handling charge to cover credit card fees. Thank you for your understanding.
Effective 11/24/2004: Any items purchased under the category of "On Sale", "Specials", or any other promotional or discounted terms will not be eligible for return.
Effective 10/8/2005 Any item received by us that is damaged during shipment back to us will be assessed a damage control fee or sent back to purchaser if insurance is not purchased and guidelines are not followed above.
Effective 11/14/2006 Any items returned that had been placed in layaway will be charged a 25% restocking fee