1.) Q: What does it mean when I see a logo next to the item picture? A:
When we show the
next to an item we mean to represent that item as a "New"
, recently made, and never previously owned. Not as just a new listing to the site.2.) Q: How do I determine the right size ring or bracelet?
A: We recommend actually going to a local jeweler and determine your size using their tools, but you can use a piece of string and wrap it around either your finger or wrist. Don't pull it tight, but don't leave it too loose either. Mark the points where the string intersects or crosses. Then measure the distance between the intersecting points. This is a primitive way of sizing and we do recommend going to a local jeweler to find out your correct size. Click Here to read more and see charts showing cross references.
3.) Q: Do you have a return policy? A:
Yes we do! We understand that shopping on the Internet can be very trying and pictures can be confusing in size and color to say the least. Different computer monitors show colors differently and we blow up most of the pictures to show detail. That's one reason why we add a detailed description along with measurements and weights to somewhat help you mentally comprehend at least the size and weight of the item. We do offer a 15 day return
on items. We are human and understand that certain circumstances warrant an extended period such as gift giving during the Christmas/Holiday season. You can read more by clicking on RETURN POLICY
.4.) Q: What do you mean when you list an item as "Vintage"? A:
When we list an item as vintage we are relaying to the viewer that the piece is at least 25 years old or older
. When possible, we try to add a more accurate time frame in the items description.5.) Q: Are all your listings Native American made? A:
Approximately 95% to 98% of our items are Native American made, but we do carry some Mexican and Southwest designed pieces. We describe those pieces as such in our descriptions as either Mexican, Southwest, and/or non-native made. Some of our pendants may come with a sterling silver chain made in Italy. We do not
carry any items made overseas in China, Japan, Philippines, or Thailand with the exception of our watchfaces, watch stretchbands, and possibly other similar suppiles.6.) Q: It would be nice if you had a search box on the site? A:
Although we have always had a search box powered by Google at the top of the Home page
and Site Map page
, we have now added search boxes at the bottom of all Main Category pages
(i.e. Bracelets, Rings, Necklaces, etc.
) to make it easier and more prevalent to notice for our visitors. Play around with our Search Box and see the different ways you can reference our items. Please note that it takes a few days for our newest listings to get referenced into the search box, but even the new listings can be found by going to our "New Listings"
page at http://www.eaglerocktradingpost.com/sample.htm
. 7.) Q: I wish there was an easier way to go back and find an item than having to view all the pages in the category again? A:
You can simply type in the item number
of the item into the search box
to easily go back to the item. We also number the pages in each category to help reference any item.8.) Q: Do you offer discounts and/or specials? A:
We are straight forward and try to offer the lowest price to the consumer
on our daily everyday pricing. Our prices automatically reflect a 25% discount
from the recommended retail price daily. We do occasionally offer FREE SHIPPING
or discounted shipping. We see alot of the other retailers constantly offering 20% off and/or free shipping
and personally have noticed even with their discounts figured in our total bottom line price is still less
than most competitors.9.) Q: Do you offer or include a Certificate of Authenticity or COA? A:
We will include a COA
if requested for items we positively know are Native American Made
or Mexican Made
. We do have a few items that come directly from the artist and are signed by the artist that a COA
will be included with the item. We also have a few items that were bought from other galleries that included a COA
when we bought them which we will pass along with the item. Most silversmiths don't offer COA's
unless the item is strictly a "One-of-a-Kind"
piece of wearable art. We can acknowledge that we bought the item from a Native silversmith/artist and guarantee it is indeed a Native American Made piece. Click Here
to read a good article concerning COA's
and how the public view the inclusion of a COA